Shipping policy
Thank you for shopping with TYLER RANSFIELD MAU. As a local New Zealand online apparel retailer, we focus on standardized order processing and secure logistics arrangements. We aim to ensure all clothing goods are professionally inspected, properly packaged and delivered to customers in pristine condition with reliable and transparent shipping procedures.
1. Order Processing Time
Once your order is confirmed and payment is successfully verified, our team will complete product sorting, quality checks and order packaging within 1 to 7 business days. Weekends and official New Zealand public holidays are excluded from business processing days, with no order handling conducted during off-holiday periods.
Order processing timelines may be slightly prolonged during promotional campaigns, seasonal shopping surges and high order volume periods. We will issue email notifications promptly to inform customers of any notable processing delays and updated order statuses.
2. Shipping Rates and Delivery Estimates
Shipping fees for all apparel orders are calculated based on package weight, size and delivery destination. The final shipping cost will be automatically computed and clearly displayed on the checkout page prior to payment. Our store does not offer free shipping, shipping discounts or any logistics-related promotional benefits.
Our standard shipping estimated delivery timeframe is 15 business days for all orders. All delivery times are approximate references only and are not binding. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance procedures, severe weather, regional logistical limitations and holiday schedules, which shall depend on real-time logistics situations.
3. Shipment Confirmation and Order Tracking
After your clothing order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email containing your unique tracking number and logistics provider information.
Tracking data will not update instantly after dispatch. Typically, full tracking status and transit records will be activated and available for customer inquiry within 24 to 48 hours after the carrier completes system scanning and registration.
4. Incorrect Address Disclaimer
Customers are required to submit accurate, complete and valid recipient details including full shipping address, active contact number and recipient name during checkout to prevent delivery exceptions.
TYLER RANSFIELD MAU shall not be held accountable for misdelivery, package loss or returned shipments caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur return and reshipping fees, which are solely the customer’s responsibility.
5. Lost or Damaged Packages
If your apparel package goes missing or is confirmed lost during transit, please submit a support request with your order number within 3 business days following your scheduled delivery date for our official logistics investigation.
If your clothing items arrive with transit damage including packaging breakage, fabric tearing, stains or accessory loss, please contact our support team within 24 hours of package receipt. Clear photographic evidence of both the outer packaging and defective products is required. Our team will conduct a full review and resolve eligible issues in a timely manner.
6. Apparel Care and Usage Notice
Each clothing item is equipped with exclusive fabric care labels and professional maintenance guidelines. Customers should follow the provided instructions for daily wear, washing, drying, ironing and storage to preserve the fabric quality, color fastness and overall lifespan of the apparel.
We do not assume liability for garment damage, shrinkage, discoloration, deformation or wear caused by unauthorized alteration, improper cleaning methods, high-temperature drying, artificial damage or any non-compliant usage that violates official care standards.
7. International Shipping and Customs Notice
Cross-border international apparel shipments may be subject to import duties, sales taxes and official inspection fees in accordance with the trade regulations and customs policies of the destination country or region.
All customs and import-related charges are independent of product pricing and shipping fees and are fully borne by the customer. These fees are not included in order checkout totals. Customers are responsible for adhering to local import rules and completing all customs clearance procedures independently.
8. Contact Information
For any questions, inquiries or assistance regarding our shipping policy, order processing and logistics services, please reach out via our official contact details below:
Trade Name: TYLER RANSFIELD MAU
Phone Number: +64 28 141 4471
Email: support@tylerransfieldwear.shop
Physical Address: 51 Florida Place, Cambridge, WKO 3434, New Zealand